Order fulfillment is the process of receiving goods, then processing and delivering orders to customers. The process starts with a customer placing an order and ends once they receive it. However, if the buyer wants to return a product, order fulfillment manages the return transaction as well. Order fulfillment can be an expensive and complex process. Some companies handle order fulfillment in-house, while others outsource the process to a third-party logistics company or 3PL. Order fulfillment is one component of the broader supply chain process.
Make to order case study
Distribution Center: Order Fulfillment Process - Words | Cram
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Developed in conjunction with Ext-Joom. A major juvenile products manufacturer embarked on an ERP implementation. The CEO decided that immediate relief to service performance was required. DHC was retained to improve short term performance with solutions that would transfer to the post ERP era. DHC used a three phase approach that evolved based on client resources, ERP start-up extensions, and organizational development issues that came to light during the project.