Whether you want to be in business, information technology or any other field, good communication skills will help you succeed. The good news is that business communication skills are not innate; they can be learned. Most people underestimate the role of nonverbal communication, or body language. Likewise, active listening plays a huge role in how well we understand and absorb what a person is saying, Wilkinson said. For example, when you engage in active listening, you are able to paraphrase or summarize the message, develop thoughtful questions to seek clarification, and wait before you offer an opinion. She also urges listeners to spend a few minutes absorbing a message before offering suggestions or asking questions.
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